Update: this "How to" is quite old now and seems not to work on newer models. Bret Kin- sella, general manager at Sapient's supply chain service, says not to worry about tags but that the with only 150 Wal-Mart stores in Texas. This didn't seem right to me as the system was working perfectly otherwise, so I did some digging on the net. If it does match, then that is highly likely its an issue on Dells end. If you recently bought your Laptop, its Service Tag or Serial Number should be available on a sticker attached to the bottom of the device. If it doesnt match the one on the bottom of the laptop, then youve found the real Service Tag. Service Tag is a unique alphanumeric code assigned by DELL, HP and other computer manufacturers to identify the device for online support, service history, parts and to download drivers. Dells often have their Service Tag displayed there. After being on the phone with Dell (and trying to use the asset application to change the service tag) I was told that the motherboard had to be replaced and the tech would put on the correct service tag. Hit F2 before it boots up, and look around in the BIOS screen. After looking into the problem I discovered the Service tag in the BIOS did not match the service tag on the bottom of the laptop and that is why information was being reported incorrectly. The laptop was being reported as an OptiPlex workstation instead of a Latitude laptop and the warranty info was incorrect. Step 3: Obtain Service Tag remotely with command line If VNC or remote desktop connection to the remote-host is not available, execute the following from the local-host to get the service tag of the remote-host. We recently had a motherboard changed on a Latitude D630 and then discovered some funny things happening in spiceworks.
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